Terms & conditions

By placing an order with Petals & Delight you agree to the following terms.

Orders & payment

All prices are in Malaysian Ringgit (RM). Orders are confirmed once payment is received through ToyyibPay (FPX). Unpaid orders are not processed.

Lead time

Orders must be placed at least 3 days before the delivery or pickup date. For urgent orders please contact us on WhatsApp.

Product appearance

Flowers, fruit and hamper items are seasonal. We may substitute items of equal or greater value while keeping the look and feel of your gift.

Delivery

Please make sure the recipient's details and address are correct. Failed deliveries due to incorrect details or an unavailable recipient may incur a re-delivery fee. Courier delivery times are estimates from the courier company.

Cancellations & refunds

Cancellations are accepted up to 48 hours before the delivery date. Because our gifts are prepared fresh, we are unable to refund orders once preparation has begun, except where the item is damaged or incorrect — please contact us within 24 hours of receipt with photos.

Contact

Petals & Delight, No. 49, Jalan SILC 2/16, Taman Perindustrian SILC, 79200 Iskandar Puteri, Johor. Email: kobaranteguh@gmail.com.